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Our Conflict Services
Each Conflict Resolution service uses a different model and approach to meet the unique needs of the parties in conflict. Each requires a different set of trainings, apprenticeships, certifications, and standards of practice to ensure the highest quality of service. Our practitioners choose the right service for each conflict, and provide them to our community free or for minimal cost. Each service is described below.
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Forms and Documents
The Resolution Center uses DocuSign and electronic forms to provide security and maximum convenience to our clients and partners.
Mediation
A unique process where Mediators help people to understand each other’s point of view, balancing the conversations so that all are heard and encouraging parties to explore available solutions for a mutually acceptable agreement. Agreements can be submitted to attorneys or courts, if needed, for legal or judiciary review.
Mediators are objective, non-judgmental, and impartial. They do not give legal advice or
provide counseling.
Conciliation
Another option is available when a face-to-face meeting is not possible. A neutral individual consults with both parties separately, usually by phone. This provides an opportunity to clearly define each person's issues, unmet needs, and priorities in a conflict. The neutral follows up by setting up a conference call to establish their understanding and draft an agreement.
Lemon Law Arbitration
The Lemon Law program is designed to provide a quick, fair, and convenient remedy when cars that have been sold may not comply with their warranty. In cooperation with the New York State Attorney General's Office, cases between consumers and manufacturers are brought before an Arbitrator. This highly-trained neutral hears testimony from both sides, reviews any evidence presented, rules on motions and procedures, and ultimately makes a decision. This decision is binding and cannot be appealed.
Conflict Coaching
A process in which a coach works one-one-one with a client to achieve more clarity about the situation, consider options for managing the situation, develop communication and negotiation skills, and/or create an action plan for addressing the situation.
Facilitation
In this group-focused process, a neutral helps several individuals to communicate more effectively and to work together more effectively. The Facilitator might work with a small group within an organization, with representatives of several subgroups, or with an entire community.
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Facilitators can help these groups to make decisions, to explore issues, or to reach concensus. While they deliver and maintain the process, the group retains all of its decision-making authority and provides the substance of the discussion itself.
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