What Conflict Resolution services do we offer?

Conflict Resolution, also known as Alternative Dispute Resolution (ADR), includes a variety of processes that help people resolve disputes without going to court. We currently offer:

  • Mediation
  • Conciliation
  • Lemon Law Arbitration
  • Peacemaking Circle
  • Conflict Coaching
  • Facilitation
  • Conferences

They are all confidential, free or low-cost, voluntary and are provided in a safe setting with trained, neutral third parties.

What are the Benefits of Mediation?

It’s generally a faster process than going to court.

Are free or are low-cost.

Can be scheduled to accommodate your needs including the location and evenings or Saturday hours.

Confidential and in a private setting.

You are given the time to express your needs, opinions and goals.

They often result in creative solutions, longer-lasting outcomes and improved relationships.

YOU decide the outcome – not a judge.

A unique process where mediators help people to understand each other’s point of view, balance the conversations so that all are heard and encourage parties to explore available solutions for a mutually acceptable agreement. Agreements can be submitted to attorneys or courts, if needed, for legal or judiciary review.
Mediators are objective, non-judgmental and impartial. They do not give legal advice or provide counseling.
Another option when a face-to-face meeting is not possible. A staff member consults with both parties by phone conference call to establish their understanding and drafts an agreement.
Conflict Coaching
A coach works one-one-one with a client to achieve more clarity about the situation, consider options for managing the situation, develop communication and negotiation skills, and/or create an action plan for addressing the situation.
Restorative Justice
A process to involve the stakeholders in a specific offense to collectively identify and address harms, needs and obligations, in order to heal and put things as right as possible.
Peacemaking Circle
A way to bring people together to have difficult conversations and to work through differences. It can be used for decision making and problem solving in families, schools, workplace and the criminal justice system.

Conflict Resolution Contact Person

Tammy Patterson

Position -
Mediation Program Director
Address -
200 Washington Street, Suite 207
Watertown, NY 13601
Phone -
(315) 785-0333
Email -
This email address is being protected from spambots. You need JavaScript enabled to view it.

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